Moving property - Electricity

We understand how stressful it can be moving properties therefore we will accept customers own meter readings for domestic and small commercial business, simply take a note of the meter number(s) and reading(s) from both properties, ensuring that this is carried out on the agreed handover date and complete the online application form below: please note that when vacating a property the electricity supply will not be disconnected.

If you are signing up a smart meter (a letter S within the meter number) please contact our team on 687675 to check the status as smart meters can be multi use for standard billing and our SmarterPAYG.

It is important to call us so we can ensure continuation of supply.

Opening hours (excluding public and bank holidays) Monday to Thursday 8:30am to 5:00pm Friday 8:30am to 4:30pm.

New Customers

In accordance with our company policy new customers are required to pay a Security Deposit. This is because we bill customers for electricity used three months in arrears. After a period of two years deposits will be refunded to your electricity account, with interest, providing bills have been paid on time.

• Domestic Customers £120

• Comfy Heat Customer £200

Alternatively, we may be able to install a ‘pay as you go’ meter. Please contact Customer Services Team for further information on 687675.

For new Commercial Customers the deposit amount will be calculated based on the consumption history of the property and we'll write to you with further details. After a period of two years deposits will be refunded to your electricity account, with interest, providing bills have been paid on time.

By signing up for e-bill and direct debit you will receive an additional discount of £1.50 per invoice statement.

Please take a moment to read the General Conditions of Supply.